http://www.theblaze.com/stories/2013/09/18/this-story-of-a-19-year-old-dairy-queen-employee-standing-up-for-a-blind-man-will-touch-your-heart/#
THIS STORY OF A 19-YEAR-OLD DAIRY QUEEN EMPLOYEE STANDING UP
FOR A BLIND MAN WILL TOUCH YOUR HEART
Prusak took matters into his own hands.
“She walked up to the counter and I asked her to please return the $20 bill to the gentleman. She looked at me like ‘what are you talking about,’” Prusak said, recounting the incident to TheBlaze. “I asked her again to return it and she said, ‘No, it’s mine I just dropped it.’ I told her I’m not going to serve you if you are going to be disrespectful as you are stealing someone’s money like that.”
The woman then allegedly became disorderly and began cursing at Prusak, who remained both firm and polite.
“She started getting really angry … started swearing and whatnot. I stayed relatively calm, I deal with customers on a daily basis. She kept swearing though and I asked her to leave the store. I told her if you aren’t going to return the money, you need to leave right now.”
She then “stormed out,” Prusak said.
But it’s what the 19-year-old manager did next that stunned customers who saw the incident as they waited in line.
“What happened next I would have never expected,” an anonymous customer wrote to Dairy Queen, which was later posted on Reddit, sending the story viral. “Your employee approached the young man and took out his wallet and said, ‘Sir, on behalf of Dairy Queen, I would like to give you the $20 that you happened to drop on the ground as you walked away from the counter.’”
“I was in shock by the generosity that your employee had, taking his own money out of his own wallet to give to the customer because some other lady decided to steal something that wasn’t hers,” the customer continued in the letter.
Prusak said it was the right thing to do.
Read more at link above.